What if I am sent to an Emergency Centre?

If you are evacuated, you may be offered temporary shelter at a Local Authority lead Emergency Centre. If there is time, remember to take with you any medication, special foods, useful telephone numbers, change of clothing, see grab bag for more options.

An Emergency Centre is a building that has been opened at short notice, to assist the public who have been evacuated from their homes, survivors of an incident or family and friends of those affected by an incident. They are created for short term specific purposes, see below for different types of emergency centres.

Types of emergency centres

Emergency centres include:

  • Reception Point for evacuees – designed to receive evacuees before they are taken to a more suitable emergency centre.
  • Survivor Reception Centre – a secure place for all uninjured survivors of an incident for shelter, first aid, interview and documentation.
  • Rest Centre – a place designed for temporary accommodation of evacuees. People will remain at the centres for a limited period of time before more suitable accommodation can be found, or they return to their own property.
  • Friends and Relatives Reception Centre – a secure place set aside for friends and relatives arriving at the scene/ or near to the scene of an incident.

What will happen when you arrive?

  • you will registered in by a volunteer – usually Local Authority staff or British Red Cross
  • you will receive regular updates on the emergency as it develops
  • you should advise staff of any special requirements such as dietary/ medical/ specialist support requirements at the time of registering and arrangements will be made for you

If you have any questions / issues when you are at the emergency centre, there will be an Information Point where you will be able to discuss your needs.